The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier pursuant to our standard terms of sale. Items may be returned within 30 days of ordering. No items shall be returned without authorization by a team member of Authentic Botanicals LLC. Please contact us at 509-919-0124 or firstname.lastname@example.org. We do not take title to returned items until the item(s) arrives at our fulfillment center or other pre-determined location.
At our discretion, we may send a new item to replace the one at issue and we may also send a refund without requiring a return. In this situation, we do not take title to the refunded item and is not allowed to be used for any reason. Furthermore, it (the item) must be destroyed by the purchaser immediately.
You are limited to one return or exchange per customer unless otherwise approved by a team member of Authentic Botanicals LLC. We typically process approved requests within 1-2 business days.
If your product was purchased through an Authentic Botanicals LLC distributor or retailer, you will need to go back to your original purchase location for any return or exchange.